Thank you to all the patients who left us feedback last month. 

A request for feedback goes out to a percentage of patients who have an appointment with us each month so we find out how we did. They get asked "Overall, how was your experience of our service?"

In August 2025 we had 280 responses. 

Very Good	75.00%
Good	16.79%
Neither Good nor Poor	1.79%
Poor	1.79%
Very Poor	4.29%
Don't Know	0.36%

 

We received lots of lovely comments about our staff being friendly and professional, our receptionists being welcoming, and staff being knowledgeable and through. 

We'd like to share some particularly lovely comments: 

"My yearly check up came through automatically, had no problem booking convenient place and time and my review was carried out thoroughly and my low blood pressure reading was handled in an excellent and reassuring manner. Thanks very much!" 

"Quick efficient blood test great receptionist who booked me in never had any issues with getting appointments to see a nurse or a doctor"

"Booked through an online link with ease. Appointment was punctual and nurse excellent"

 

We received some feedback about clinicians running behind schedule. Unfortunately this is often unavoidable as urgent situations can arise that require immediate attention, or patients with complex needs may end up needing longer than the alloted appointment time. Our staff always try wherever possible to keep to the scheduled appointment times. Our reception staff are able to let you know if your clinician is running behind schedule, and we are grateful for you patience in these instances. 

All areas of improvement identified are taken to the Practice Management Team for further discussion.