Accessibility
Accessibility
Full wheelchair and disabled access is available via the main entrance at our Forest End, Health Centre and Stakes Lodge sites, as well as limited access at our Westbrook site. At our Stakes Lodge site we have a lift installed for those requiring assistance getting upstairs.
For those hard of hearing, a telephone service is available on 0845 606 4647. We also have hearing loops at our Forest End and Health Centre sites.
Interpretation and translation services in person or by phone can be arranged for patients who do not speak English. (Please let reception know if you need this service when booking an appointment)
Our website pages are designed so that you can change the style, size and colour of the font used, as well as the background colour. If you wish to do so, please see the guides below. Customise settings in:
- Internet Explorer
- Firefox
- Google Chrome
- Safari
If you:
- Have problems seeing the screen
- Find it difficult to use the mouse or keyboard
- Need help with language or reading websites
then we recommend you visit the BBC website My Web My Way, which provides advice on how to make your computer easier to use, whether you are a Windows, Mac or Linux user. Our website pages are designed so that you can change the style, size and colour of the font used, as well as the background colour. If you wish to do so, please see the guides below. Customise settings in:
The Accessible Information Standard tells organisations how they should make sure that disabled patients receive information in formats that they can understand and receive appropriate support to help them to communicate. All organisations that provide NHS or adult social care must follow the Accessible Information Standard by law. These standard include making sure that people get information in different formats if they need it, such as: large print, braille, easy read, email etc.
Further information can be found on NHS England's website at: www.england.nhs.uk/ourwork/patients/accessibleinfo.
Please let the practice know if you require any communication or information support needs.
Assistance Dogs
Vine Medical Group welcomes assistance dogs. The following should be observed at all times:
- The dog should be on a lead and under control at all times.
- Responsibility for the dog remains with the owner at all times.
- If the owner/handler or dog are unwell with diarrhoea and vomiting or have had diarrhoeaand vomiting in the last 48 hours, they should not visit.
- The dog should have all their routine vaccinations, and these must be up to date.
- Hand hygiene should be maintained. The owner/handler, the patient and anyone who has contact with the dog must clean their hands with soap and water, santiser or alcohol rub.
- The dog should be cleaned and well-groomed before any visit.
For our full policy please click here.