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Non-NHS Services

Non-NHS Services

We offer a number of non-NHS services as outlined below. If you have any questions regarding these please contact us.

Subject Access Request (SAR)
Patients have a legal right to request access to their medical records. A Subject Access Request (SAR) is a request made by or on behalf of an individual for the information which they are entitled to ask for under Article 15 of the UK GDPR, (general data protection regulations). It takes 28 days for this request to be completed. In some circumstances this may be longer. You will be advised if there is an extension to the 28 days and given a reason for this happening. We will notify you when your request is completed.

Moving abroad
If you're moving abroad on a permanent basis, you'll no longer automatically be entitled to medical treatment under normal NHS rules. This is because the NHS is a residence-based healthcare system. You'll have to notify your GP practice so you and your family can be removed from the NHS register and request a copy of your medical records from Vine Medical Group. Please note this request can take up to 28 days. You can find out more information about your healthcare and moving abroad by following the links below:

PHCR – Medical Records for joining Military
In most cases, the Ministry of Defence (MOD) will contact Vine Medical Group directly for a copy of your medical records, you will complete the form at the military recruitment centre. Once the form is completed the Ministry of Defence will send their request to your GP surgery who will prepare a copy of your health records and send them directly to the ministry of defence to view. The timeframe to complete this request is 28 days from the date we receive the request from the Ministry of Defence (MOD.)

Access to Health Records Act 1990 (AHRA)
The Access to Health Records Act 1990 came into force on 1st November 1991. Under the terms of the Act you may formally apply to the holder of a health record of a deceased patient, for access to that record. You will be eligible to see the entries in the records made on or after 1st November 1991 and request copies, providing you meet certain requirements (set out below). If you want to see the health records of someone who has died, you can apply by completing the form and ticking the option under the Access to Health Records Act (1990). Under the terms of the act, you will only be able to access the deceased's health records if you're either:

  • a personal representative (the executor or administrator of the deceased person's estate)
  • someone who has a claim resulting from the death (this could be a relative or another person)
Only information directly relevant to a claim will be disclosed. You will need to provide proof of this before your request can be processed.

Retrospective Online Viewing
All patients from April 2020 will have access to their health records. In some circumstances access may be limited or declined. Patients can view their health records via online services for instance via the NHS App. Patients who require access to their health records prior to this can make an application for retrospective access. It takes 28 days for this request to be completed. In some circumstances this may be longer. You will be advised if there is an extension to the 4 weeks and given a reason for this happening. Please give the dates you wish to see your records from. We will notify you when your request is completed.

Click here to complete the request form for any of the above

On request we will provide you with a brief summary of your current medical information. This can take up to 4 weeks.

Patients who use the NHS App can already see this information.

Click here to complete the request form

We will contact you once the form has been completed and signed by the doctor.

There is no fee for this service.

Click here to complete the request form

We will contact you once the form has been completed and signed by the doctor.

There is no fee for this service.

Click here to complete the request form

Usually the DVLA will send a request for information relating to your Driving Licence Application directly to us. There are lots of different types of DVLA forms that we receive for completion and include; FEP2, DIAB3EXAMG, APPTGP medical, STR2V, Section 88 etc. If you have been asked to take your form to the Doctor or to get a letter in relation to your Driving application you may be asked to pay a fee. Usually requests for information are paid for by the DVLA. We will advise you if you are required to make a payment. In most cases the DVLA will send the form direct to your GP, if the form indicates at you are required by the DVLA to have a medical assessment, we will contact you to make an appointment.

Taxi & HGV
Medicals for HGVs and Taxi Licences, M2 and D4s carry a fee and are payable on the day of appointment prior to the medical assessment. Not currently available online. Please call us on 023 9226 3089.

Click here to complete the request form

Statutory Guidance states that GPs are required to provide statements of fact and not opinions. Your medical records will inform the GP of the required facts. The police force ultimately make the final judgement on the issuing of the firearms licence. No one is granted a firearms certificate unless their regular GP, or a suitably qualified alternative doctor with access to the full medical record, has confirmed to the police whether they have any relevant medical conditions. This includes any mental health conditions. This can take up to 4 weeks. We will contact you to request payment in advance and once the form has been completed and signed by the Doctor you will be contacted for collection.

Click here to complete the request form

This can take up to 4 weeks. We will contact you to request payment in advance and once the form has been completed and signed by the doctor you will be contacted for collection.

Click here to complete the request form

This can take up to 4 weeks. We will contact you to request payment in advance and once the form has been completed and signed by the doctor you will be contacted for collection.

Click here to complete the request form

We will provide you with a standard letter and a copy of the current medications you take. This can take up to 4 weeks. We will contact you to request payment in advance and once the form has been completed and signed by the doctor you will be contacted for collection.

Click here to complete the request form

This includes 'To whom it may concern' and general GP letters. This can take up to 4 weeks. We will contact you to request payment in advance and once the form has been completed and signed by the doctor you will be contacted for collection.

Click here to complete the request form

On request we will provide you with a brief summary of your current medical information. This can take up to 4 weeks. The DWP will contact the surgery if they need any further information. I have the NHS app, why do I have to wait 4 weeks? Patients who use the NHS App can already see this information.

Click here to complete the request form

We can provide you with a copy of your medical conditions in support of your participation. Vine Medical are unable to provide to whom it my concern letters or complete forms for the purposes of participating in charity or sporting events, for example; running a marathon, parachuting, pot holing, sky diving etc. It is the organiser's responsibility to conduct their own risk assessment as to the suitability of those wishing to participate.


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Consider the range of services available to you and use the NHS responsibly.

Be prepared to care for yourself with a well-stocked medicine cabinet and plenty of rest.

  • cough or cold
  • upset stomach
  • pain or headache
  • cuts and grazes
  • sore throat (but if for two weeks or more contact your GP)

For health advice, visit nhs.uk.

Your local Pharmacist is a trained medicine expert who can dispense and advise you on the safe use of prescription, repeat prescription and over-the-counter medicines. Most pharmacies are open until late and at weekends, and they all have a private area where you can talk to a Pharmacist in confidence. You don’t need to book an appointment to see a Pharmacist.

  • Ask for advice on ailments, medicines and healthier living
  • Queries about medication, dosage, type or suitability plus urgent requests or if related to hospital discharge
  • repeat prescription
  • sore eyes (but if persists go to optician)
  • runny nose
  • diarrhoea
  • bite or sting

GPs deal with a whole range of health problems including:

  • Conditions that can't be treated with over the counter medication or advice from a Pharmacist
  • Coughs lasting more than three weeks
  • New moles appearing or existing moles changing shape, size or colour

They also provide health education, offer advice on smoking and diet, run clinics, give vaccinations and carry out simple surgical operations. A range of health care professionals work at GP practices, including GPs, nurses, healthcare assistants, practice managers, receptionists and other staff. Practices also work closely with health visitors, midwives, mental health services and social care services. If the health professional you see cannot deal with a problem, then you’ll usually be referred to a hospital for tests, treatment, or to see a consultant with specialist knowledge.

NHS 111 is there for you when you have a healthcare need that is not life threatening. It is available 24 hours a day, 365 days a year.

  • If you think you need to go to hospital
  • If you don’t know the most suitable place to go or call
  • If you don’t have a GP to call or if your GP practice is closed
  • If you need advice or reassurance about what to do

Available 24 hours a day, every day. Click here for NHS 111 online.

If you have a non-life-threatening illness or injury, there are lots of ways you can access advice and care without going to an Emergency Department. This allows emergency staff to concentrate on people with serious, life-threatening conditions and will save you a potentially long wait. Visit for same day, urgent, minor injuries or illness when your GP practice is unavailable, such as such as sprains and suspected broken bones

  • fractures and lacerations
  • insect and animal bites
  • stitches (sutures)
  • dressing care
  • minor cuts and bruises
  • minor burns and strains

Emergency department or call 999. Only for very serious or life-threatening situations. If you are unsure, call NHS 111.

Click here to find out when to call 999.