The Princess Royal Trust for Carers

The Princess Royal Trust for Carers in Hampshire is part of a network of 144 Carer Centres in the UK. The network is co-ordinated by The Carers Trust (formally PRTC).

The work we do is varied and is tailored to the needs of each individual carer. Our focus is on giving carers accurate and up-to-date information on anything from disability aids to benefits claims as well as emotional support. We also run special support groups, act as carers’ advocates, liaise with Social Services, GPs, hospitals and the Benefits Agency amongst others and offer free counselling to carers by way of qualified voluntary counsellors.

All of our services are completely confidential and free of charge. The work we do is varied and is tailored to the needs of each individual carer.

Our service includes:

  • Information, advice and guidance
  • Advocacy and representation
  • Liaison with statutory bodies
  • Access to training and education
  • Support groups
  • Carer's clinics
  • Carer's hubs
  • Opportunities for respite
  • Regular support groups
  • Free counselling by way of voluntary qualified counsellors
  • Regular newsletters
  • A listening ear
  • Emergency Planning for Carers

For information on setting up your own emergency plan to support the person you care for in the event of an emergency, you can go to or telephone The Princess Royal Trust for Carers in Hampshire on 01264 835246.

Adult Health and Care Hampshire: 0300 555 1386

Adult Health and Care Hampshire out of hours: 0300 555 1373

Tel: 0800 169 1577



Carer Support Service

Offers advice, information, and emotional support for Carers online and face to face.

Tel: 01264 332297 opt 3



Connect to Support Hampshire

An online directory of different groups and services that can help Carers with support and advice, breaks and emergency help and financial support.


Independent Age

Offers a wealth of support and knowledge for Carers.

Tel: 0800 319 6789



Bee-Released Counselling for Carers

A counselling service for carers in difficult and turbulent times. Offering a confidential, impartial, and empathic service that understands the strain, the additional stress, responsibility, and loneliness. Caring duties can be challenging, and we appreciate your difficulties. We specialise in anxiety, depression, stress, loss, anger, and relationship problems. This is a face-to-face service that supports all carers including young carers. We are now offering Online/Telephone counselling.

Tel: 07584 675104


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Consider the range of services available to you and use the NHS responsibly.

Be prepared to care for yourself with a well-stocked medicine cabinet and plenty of rest.

  • cough or cold
  • upset stomach
  • pain or headache
  • cuts and grazes
  • sore throat (but if for two weeks or more contact your GP)

For health advice, visit

Your local Pharmacist is a trained medicine expert who can dispense and advise you on the safe use of prescription, repeat prescription and over-the-counter medicines. Most pharmacies are open until late and at weekends, and they all have a private area where you can talk to a Pharmacist in confidence. You don’t need to book an appointment to see a Pharmacist.

  • Ask for advice on ailments, medicines and healthier living
  • Queries about medication, dosage, type or suitability plus urgent requests or if related to hospital discharge
  • repeat prescription
  • sore eyes (but if persists go to optician)
  • runny nose
  • diarrhoea
  • bite or sting

GPs deal with a whole range of health problems including:

  • Conditions that can't be treated with over the counter medication or advice from a Pharmacist
  • Coughs lasting more than three weeks
  • New moles appearing or existing moles changing shape, size or colour

They also provide health education, offer advice on smoking and diet, run clinics, give vaccinations and carry out simple surgical operations. A range of health care professionals work at GP practices, including GPs, nurses, healthcare assistants, practice managers, receptionists and other staff. Practices also work closely with health visitors, midwives, mental health services and social care services. If the health professional you see cannot deal with a problem, then you’ll usually be referred to a hospital for tests, treatment, or to see a consultant with specialist knowledge.

NHS 111 is there for you when you have a healthcare need that is not life threatening. It is available 24 hours a day, 365 days a year.

  • If you think you need to go to hospital
  • If you don’t know the most suitable place to go or call
  • If you don’t have a GP to call or if your GP practice is closed
  • If you need advice or reassurance about what to do

Available 24 hours a day, every day. Click here for NHS 111 online.

If you have a non-life-threatening illness or injury, there are lots of ways you can access advice and care without going to an Emergency Department. This allows emergency staff to concentrate on people with serious, life-threatening conditions and will save you a potentially long wait. Visit for same day, urgent, minor injuries or illness when your GP practice is unavailable, such as such as sprains and suspected broken bones

  • fractures and lacerations
  • insect and animal bites
  • stitches (sutures)
  • dressing care
  • minor cuts and bruises
  • minor burns and strains

Emergency department or call 999. Only for very serious or life-threatening situations. If you are unsure, call NHS 111.

Click here to find out when to call 999.