Cancelling Appointments
Do you need to cancel your appointment?
If you need to cancel your upcoming appointment, there are a number of ways to let us know. Cancelling appointments at least 24 hours in advance enables us to offer that appointment to someone else.
The easiest way is to use our automated system by dialling our main number of 023 9226 3089 and selecting option 3. You will be prompted to enter some key information, after which you can choose to cancel your pre-booked appointment, and there's no need to wait in the queue!
If you use the NHS App, you are able to see your appointments. From there, you will be able to select the option to cancel.
If you have an Anima account, you can simply log in to your dashboard, select "Submit a new request", choose "Admin Request", then "I want to cancel an appointment". Complete the form as instructed. If you select that you would like to rebook the appointment we will be in touch.
You can visit any of our practice locations and let the receptionist know, who will be able to cancel your appointment.
Finally, you can call us on 023 9226 3089 and let one of our call handlers know, who will be able to cancel your appointment.
Get the NHS App on your smartphone or tablet
You can also log in to your NHS account using the NHS website.
Be prepared to care for yourself with a well-stocked medicine cabinet and plenty of rest.
- cough or cold
- upset stomach
- pain or headache
- cuts and grazes
- sore throat (but if for two weeks or more contact your GP)
For health advice, visit nhs.uk.
- Ask for advice on ailments, medicines and healthier living
- Queries about medication, dosage, type or suitability plus urgent requests or if related to hospital discharge
- repeat prescription
- sore eyes (but if persists go to optician)
- runny nose
- diarrhoea
- bite or sting
Consult online or use GP online services to make an appointment if an illness or injury won't go away.
- repeat prescription such as for back ache, the pill, etc.
- urgent skin problem such as a rash that is spreading
- ear pain
- back ache
Additional evenings and weekend appointments bookable through your GP Practice.
Call when situation is not life-threatening.
- If you think you need to go to hospital
- If you don’t know the most suitable place to go or call
- If you don’t have a GP to call or if your GP practice is closed
- If you need advice or reassurance about what to do
Available 24 hours a day, every day. Click here for NHS 111 online.
Visit for same day, urgent, minor injuries or illness when your GP practice is unavailable, such as such as sprains and suspected broken bones
Emergency department or call 999. Only for very serious or life-threatening situations. If you are unsure, call NHS 111.
Consider the range of services available to you and use the NHS responsibly.
Be prepared to care for yourself with a well-stocked medicine cabinet and plenty of rest.
- cough or cold
- upset stomach
- pain or headache
- cuts and grazes
- sore throat (but if for two weeks or more contact your GP)
For health advice, visit nhs.uk.
Your local Pharmacist is a trained medicine expert who can dispense and advise you on the safe use of prescription, repeat prescription and over-the-counter medicines. Most pharmacies are open until late and at weekends, and they all have a private area where you can talk to a Pharmacist in confidence. You don’t need to book an appointment to see a Pharmacist.
- Ask for advice on ailments, medicines and healthier living
- Queries about medication, dosage, type or suitability plus urgent requests or if related to hospital discharge
- repeat prescription
- sore eyes (but if persists go to optician)
- runny nose
- diarrhoea
- bite or sting
GPs deal with a whole range of health problems including:
- Conditions that can't be treated with over the counter medication or advice from a Pharmacist
- Coughs lasting more than three weeks
- New moles appearing or existing moles changing shape, size or colour
They also provide health education, offer advice on smoking and diet, run clinics, give vaccinations and carry out simple surgical operations. A range of health care professionals work at GP practices, including GPs, nurses, healthcare assistants, practice managers, receptionists and other staff. Practices also work closely with health visitors, midwives, mental health services and social care services. If the health professional you see cannot deal with a problem, then you’ll usually be referred to a hospital for tests, treatment, or to see a consultant with specialist knowledge.
NHS 111 is there for you when you have a healthcare need that is not life threatening. It is available 24 hours a day, 365 days a year.
- If you think you need to go to hospital
- If you don’t know the most suitable place to go or call
- If you don’t have a GP to call or if your GP practice is closed
- If you need advice or reassurance about what to do
Available 24 hours a day, every day. Click here for NHS 111 online.
If you have a non-life-threatening illness or injury, there are lots of ways you can access advice and care without going to an Emergency Department. This allows emergency staff to concentrate on people with serious, life-threatening conditions and will save you a potentially long wait. Visit for same day, urgent, minor injuries or illness when your GP practice is unavailable, such as such as sprains and suspected broken bones
- fractures and lacerations
- insect and animal bites
- stitches (sutures)
- dressing care
- minor cuts and bruises
- minor burns and strains
Emergency department or call 999. Only for very serious or life-threatening situations. If you are unsure, call NHS 111.