Patient Access

Coronavirus (COVID-19)

Latest Information

Responding to government guidance regarding reducing the risk of virus, the front doors at Forest End and Westbrook will be closed until further notice.

The Waterlooville Health Centre is now the dedicated South East Hants CCG 'Red Hub'. The doors are locked and you should only attend if you have been instructed.

All urgent same day care services will be initially conducted on the telephone with essential cases only being asked to come in for assessment to our Stakes Lodge site.

All GP routine care will be conducted over the telephone in the first instance, until further notice, with only essential cases asked to come into the surgery following the call.

It is important that, even during this busy period, you contact us if you are experiencing worrying non COVID-19 symptoms or are feeling very unwell. We are still here to care for you, albeit over the phone or by video rather than face to face, where appropriate. Also, whilst demand and staffing allows, we continue to offer routine care to many of our patients of with complex needs (non COVID-19). We understand that you do not want to come to the surgery unless absolutely necessary, and we will do all that we can to keep you safe & well at home.

At present we are continuing to book some face to face routine appointments (e.g. blood clinics, diabetic reviews, injections, dressings and smears) but this is being constantly reviewed as this advice is changing on a daily basis.

If you are attending an appointment, it is important that you do not have any coronavirus symptoms, for example fever or cough. If you have, visit NHS 111 online, and ask for your appointment with us regarding your other health needs to be changed to a telephone appointment.

We aim to continue providing the best healthcare we can during this challenging time but would ask for your patience as we adapt services to do this.

Self-isolation is having a very positive effect locally, so thank you for continuing to stay at home, protecting the NHS so it can cope with demand & as a result, save lives

Last update: 1:20pm 6 April 2020


Childhood Immunisations

During the ongoing COVID-19 outbreak, we would like to reassure you that routine childhood immunisations are going ahead as planned and have a designated site for this.

Please click here for further reassurance and information from NHS England regarding childhood immunisations during this period.

If you have any further questions or concerns, please do not hesitate to contact the surgery.

Vine Medical Group would like you to know we are still running medical services during lockdown to assess and treat your urgent medical needs.

We expect serious medical conditions other than COVID-19 to still develop during this time, so we are operating a phone assessment service to provide advice and if required, a low risk site for patients with non- COVID related symptoms to have face to face consultations.

Patients with COVID related symptoms should call 111 and if required will be seen at a DIFFERENT site.

The NHS website is a great additional source of advice for non-urgent conditions. Thank you for helping us fight COVID by staying at home.

Appointment Reminders

Please be advised that we are not currently sending appointment reminder text messages due to the rapidly evolving situation with coronavirus.

Coronavirus (COVID-19) Asthma

For health advice for people with asthma, click here.

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Registered address: Vine Medical Group, Forest End Site, Forest End, Waterlooville, Hampshire, PO7 7AH