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Patient Access
NHS App

Accessibility

Site Accessibility

Full wheelchair and disabled access is available via the main entrance at our Forest End, Health Centre and Stakes Lodge sites, as well as limited access at our Westbrook site. At our Stakes Lodge site we have a lift installed for those requiring assistance getting upstairs.

For those hard of hearing, a telephone service is available on 0845 606 4647. We also have hearing loops at our Forest End and Health Centre sites.

Interpretation and translation services in person or by phone can be arranged for patients who do not speak English. (Please let reception know if you need this service when booking an appointment)

Website Accessibility

Our website pages are designed so that you can change the style, size and colour of the font used, as well as the background colour. If you wish to do so, please see the guides below. Customise settings in:

Further help

If you:

  • Have problems seeing the screen
  • Find it difficult to use the mouse or keyboard
  • Need help with language or reading websites

then we recommend you visit the BBC website My Web My Way, which provides advice on how to make your computer easier to use, whether you are a Windows, Mac or Linux user. Our website pages are designed so that you can change the style, size and colour of the font used, as well as the background colour. If you wish to do so, please see the guides below. Customise settings in:

Accessible Information Standards

The Accessible Information Standard tells organisations how they should make sure that disabled patients receive information in formats that they can understand and receive appropriate support to help them to communicate. All organisations that provide NHS or adult social care must follow the Accessible Information Standard by law. These standard include making sure that people get information in different formats if they need it, such as: large print, braille, easy read, email etc.

Further information can be found on NHS England’s website at: www.england.nhs.uk/ourwork/patients/accessibleinfo/.

Please let the practice know if you require any communication or information support needs.

© 2019 Vine Medical Group | All rights reserved

Registered address: Vine Medical Group, Forest End Site, Forest End, Waterlooville, Hampshire, PO7 7AH